Retail Volunteer (Retail Volunteer)

The role and its purpose

We are looking for someone with a friendly attitude who enjoys interacting with a variety of people, who is passionate about volunteering and is happy to work as part of a team. You must have excellent communication and organizational skills and although no prior experience is required, you will have a basic knowledge of retail systems of payment although training will be provided.

You will have the ability to remain calm in the event of an emergency and have a good knowledge of procedures in place to deal with any such events (these are provided for you in the Volunteer Handbook and can be discussed at your induction).

Although we don’t specify the time that you commit to volunteering, we ask that you give a minimum of 6 hours a week to support the RHC shop and Post Office staff members.

**Training requirements for the Retail Volunteer **

We value our volunteers and will do our best to make the volunteer experience with us enjoyable and rewarding. We offer training for all our volunteer roles, and we try to extend opportunities for volunteers to improve existing knowledge and skills and gain new ones.

Before your start date

You will be required to attend induction training, including information on your role as a volunteer and RHC policies and procedures which will support you in your day-to-day role. This will include safeguarding & professional boundaries training which you will be required to attend before you commence your volunteer role. The Retail Volunteer will also be required to complete GDPR training due to activities in handling personal data.

**Other training available **

Refresher training is required two years after your start date. We offer regular supervision to support you in your role and provide you with an opportunity to discuss your progress and needs through regular one to ones.

Other key information

There is a short settling in period of three months to see if the role is right for you and if you are right for the role.

• You must be 18 years old or over to carry out the role. • You will be required to complete a safe recruitment process, including providing 2 references and an enhanced DBS check which will be provided by the RHC. • Having a criminal conviction will not necessarily prevent you from volunteering with us. We assess each situation on an individual basis. • The RHC will reimburse reasonable expenses incurred whilst volunteering in accordance with the volunteer and expenses policies. All expenses to be reclaimed should be agreed with the Volunteer Manager in advance.

This is an exciting opportunity for someone looking to gain knowledge and experience, volunteering in a retail environment and supporting the operations of our shop and Post Office.

If you think this is you, we would love to hear from you.

Equality, Diversity and Inclusion:

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the volunteer recruitment process and upon joining our community.